Our Privacy Policy
Who We Are
The Ludlow Holiday Cottage is the provider of a self-catering holiday cottage in Ludlow Shropshire.
Our Policy
Ludlow Holiday Cottage (LHC) is committed to protecting and securing your personal information. This Privacy Policy explains how your personal information is protected.
Any personal information collected by us (LHC) via our website, email, telephone or other means is used to enable us to offer our services to you and communicate with you.
Cookies
External service providers and business partners may use cookies as an integral part of their services.
Personal Data
LHC does not collect or store personal data on our website and no personal financial information is held. We guarantee that we will not supply any external companies/persons with your personal details, at any time.
Marketing
We maintain in line with GDPR rules, an opt in/out for mailing list inclusion when booking.
Accessing your data
You have the right to access any information we hold about you. Please email your request through the ‘contact us’ section on this website
This privacy policy only applies to this website. If you follow links to other websites (e.g. tourist attractions) from our site, you should be aware of their privacy policy.
In order to facilitate and process holiday bookings, LHC uses external providers for their services such as payment processing, holiday cottage agencies and booking services, these services are individually protected by industry standard firewall and password protection to safeguard personal identifiable information.
External service providers and business partners etc;
- Holiday Live Booking - (HLB) for all bookings and the personal information gathered on guests to complete booking transactions (no personal financial information is held).
Data retention
Our booking provider (HLB) keeps personal information (excluding bank/credit card details) to allow for a record of guests to help understand trends and improve their service, this is deleted after an appropriate period of inactivity (and no further bookings) and is removed from any mailing list. Owners (LHC) using HLB have only limited access to guest’s personal information through the (password protected) booking system owners can no longer view these details after 3 months from the end of the guests stay. - SagePay - payment provider, for processing card payments.
- Holiday Cottage Agencies:
Blaenrothy Cottages
Sawday’s
The Ludlow Holiday Cottage monitors and reviews our Privacy Policy and will publish any updates on this web page. The Privacy Policy was last updated May 2018